Practice Charter

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends upon an understanding of each other’s needs and co-operation between us.

smiling_patientOur responsibility to you:

  • You will be greeted courteously.
  • You have the right to confidentiality.
  • You have a right to see your medical records subject to the limitations of law.
  • You will be seen the same day if your problem is urgent.
  • You will be seen by your own doctor whenever possible.
  • You will be informed if there is a delay of more than 20 minutes for your appointment.
  • You will be referred to a consultant when your GP thinks it necessary.
  • You will be given the result of any test or investigation on request or at your next appointment.
  • Your repeat prescription will be ready for collection within 48 hours of your request.
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your responsibility to us:

  • Please treat all surgery staff with equal respect: we are all just doing our job.
  • Do not ask for information about anyone other than yourself.
  • Tell us of any change of name or address, so that our records are accurate.
  • Only request an urgent appointment if appropriate.
  • Home visits should only be requested for those too ill to attend surgery.
  • Night visits should be for emergencies only.
  • Please cancel your appointment if you are unable to attend.
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
  • You will be advised of the usual length of time to wait.
  • Do let us know whenever you feel that we have not met our responsibility to you.
  • We would, of course, also be pleased to hear when we have done well!
  • Violent or abusive behaviour towards any member of our staff will not be tolerated and such behaviour will result in you being asked to leave the practice list.

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